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Charge 2 heart rate sensors not working

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‎07-13-2020 09:27 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-13-2020 09:27 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Since one day there are no more green lights on the back of the charge 2. And the tracker does not track the heartrate 

 

Moderator Edit: Clarified subject

 

 

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‎07-13-2020 19:18 - last edited on ‎09-03-2025 10:48 by Fitbit Moderator

‎07-13-2020 19:18 - last edited on ‎09-03-2025 10:48 by Fitbit Moderator

Hello @Hwhwhw, welcome to the Community Forums!

Thanks for bringing this to our attention. To fix the issue, I recommend you to try the troubleshooting steps that are specified on our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists. Such article includes a restart procedure that can be really helpful.

I'll be here if further assistance is needed. 

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