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Charge 2 heart rate showing “- -“

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‎07-04-2019 17:32 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-04-2019 17:32 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I have an issue where my Fitbit does not show the heat rate but instead shows   “- -“ all the time. I reset my Fitbit many times and turn the heart rate to auto/ off / on. The green light is showing but and blinking but still no heart rate. Please could you help? 

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‎07-05-2019 11:33

‎07-05-2019 11:33

Welcome to the Fitbit Community @Royjamrock. I'll be glad to assist you with your Charge 2 heart rate inquiry. Thank you for troubleshooting this situation before contacting us. 

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

 

Let me know how it goes. 

Andrea | Community Moderator, Fitbitp>

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