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Charge 2 heart rate shows -- no data

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‎01-16-2020 11:44 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-16-2020 11:44 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

It works sometimes and sometimes just shows a dash and no data...

 

 

Moderator edit: updated subject for clarity

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‎01-17-2020 08:22 - last edited on ‎01-21-2025 07:57 by Fitbit Moderator

‎01-17-2020 08:22 - last edited on ‎01-21-2025 07:57 by Fitbit Moderator

@Wagney Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not reading your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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