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Charge 2 heart rate stopped working

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‎10-01-2019 09:58 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-01-2019 09:58 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Since going through airport scanner 13th of last month, heart rate has not worked.  Also top line of pixels are missing from screen and only basic sleep info is recorded. I've reset Fitbit numerous times without success.  The green lights on back of device no longer illuminate like they did before.  Any ideas on how I can fix this? Thanks

 

 

Moderator edit: updated subject for clarity

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‎10-02-2019 09:05 - last edited on ‎03-07-2025 07:27 by Fitbit Moderator

‎10-02-2019 09:05 - last edited on ‎03-07-2025 07:27 by Fitbit Moderator

@Shoz A warm welcome to our Community!

Let me help you with your Charge 2 heart rate and thank you for restarting your device. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. The restart should also help with the display issues.

Let me know how it goes.

Alvaro | Community Moderator

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‎10-02-2019 11:33

In response to AlvaroFitbit

‎10-02-2019 11:33

Hi Alvaro, thanks for your advice, which has worked for the heartbeat issue, but not the screen, but I can live with that, so thanks again. Regards

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‎10-05-2019 05:03

In response to AlvaroFitbit

‎10-05-2019 05:03

Thanks heart rate and sleep stages now work. Front time still missing bit at top but I can live with that.
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