Charge 2 heart rate too high

[maggieweaver]

I got my charge 2 over a month ago and it's amazing! But recently it's been acting funny. It stopped tracking my sleep and my heart rate so I restarted it many times. Now it's tracking my heart rate again, but it's reading WAYY to high. My resting rate is over 120 , when normally it's 57! Any ideas on what it is 

[HeydyF]

Hi @maggieweaver, it is great to see new faces aboard! 🙂 Hmmm sounds pretty weird that from one day to another, your Charge 2 is tracking your resting heart rate way too high. On the other side, I appreciate you have taken the time to restart it. In addition, I would like you to take a look at the tips that my friend @YojanaFitbit shared in this post and see if one of them is affecting your heart rate. 

Please keep me updated! 😉 

[Arzolafam]

Mine is doing the same thing, ever since Saturday. I've only had it for about 3 weeks 😞 It is showing my heartrate as 140+ all day long.

[Ginoscola]

I have the same problem...

[HeydyF]

Hi @Arzolafam, welcome to the Community! 🙂 Hmmm sounds pretty weird that your Charge 2 is showing 140+  beats per minute all day long even if you are not exercising. Have you checked the information I posted above regarding what could be affecting your heart rate? If none of those apply to you, then I recommend trying a restart of your Charge 2. The same advice to you @Ginoscola, if you checked what I posted earlier, and it is not your case, please restart your Charge 2. 

Let me know how it goes! 

[Kjp2563]

Same issues but  my comments are on a post I started a couple of days ago

[AProctor]

I bought my Fitbit a month ago and just last Thursday my fit bit started reading my heart rate at 145 when my resting is 57. I have done all the trouble shooting with fit bit representative on the phone. Now corresponding with someone on email. No solution has been rendered 🙁

[Kjp2563]

HiI was advised to turn off the heart rate in the app, sync a couple of times, plug in to charger & turn off to reset,  then turn heart rate back on & sync again,   another bit of advice I was given is to turn off the default  heart rate zones & enter ur own custom zones, you can find out how to work out ur own heart rate zones on google, hope this helps

Sent from Yahoo Mail on Android

[HeydyF]

Hello @Kjp2563, I hope you are doin' fine! Thanks for the tips you shared. 😉 Sounds too great that they helped you out with this and I'm pretty sure they will help other users in the Community!  

@AProctor, did you try the tips on the links that I posted above? If you haven't, I urge you to try them out as well as the tips that @Kjp2563 posted. 

Catch ya' later! 

[fastnet]

There is nothing weird about it, the design is faulty making the watch useless. Waste of £200 so stop talking all this rubbish to people.

[Arzolafam]

Are you illiterate? My post is old as hell

[fastnet]

Old like yourself going by your rude and aggressive comments. You are
probably just a grumpy old ignorant being sad and miserable.