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Charge 2 hourly notifications to move are no longer working since firmware update

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‎09-28-2019 10:16 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-28-2019 10:16 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Please help - the hourly notifications to get your 250 steps in no longer works since the firmware update. How do I go about fixing this? I have tried turning off and on notifications. Deleting the reminders and reading them, reset my watch. Etc. 

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‎09-29-2019 09:06 - last edited on ‎01-31-2025 09:55 by Fitbit Moderator

‎09-29-2019 09:06 - last edited on ‎01-31-2025 09:55 by Fitbit Moderator

@Lynnz7777 It's great to see that you've visited the Fitbit Community!

Let me help you with your reminder to move notifications and thank you for troubleshooting this issue. I suggest you remove the tracker from your account by tapping the top left button then the tracker's icon and finally the trash can icon. After this set it up again following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-06-2021 12:02

‎01-06-2021 12:02

The suggested fix doesn't appear to work for me.  I delete and re-add this fitbit regularly, dealing with it's chronic syncing issues, and although it's frustrating and annoying to have to do this on a regular basis, it works well for the syncing problem.  But the failure to provide me with reminders to move is new (it has only been happening for about the last month).  Deleting and re-adding this fitbit doesn't seem to help.  Is there anything else I can do to get the reminder to move to work.  My alarm feature still works, so I know it's not that the fitbit is no longer capable of "buzzing" me.

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