help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 - how to reset date and time after not using for months?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2020 15:15 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-15-2020 15:15 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I haven't used my Charge 2 in six months.  I've charged it, it seems to track my steps fine, notifications are on, etc, but I can's figure out how to change the date and time.  I am not very tech savy and probably old enough to be at least a grandmother to most of you, but would appreciate help.  Incidentally, my info on the app does say I have  not checked in since October (correct).

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-26-2020 11:05 - last edited on ‎05-25-2025 06:20 by Fitbit Moderator

‎05-26-2020 11:05 - last edited on ‎05-25-2025 06:20 by Fitbit Moderator

@Dogbeau Thanks for joining us! Sorry for the delay in my reply.

Let me help you updating your Charge 2 time and date. You will need to sync your tracker in order to connect it to the app and transfer your data and update the time and date. As you noticed the app shows that you haven't synced since October so the tracker may think it is still in this date. It is important to note that when you sync your current data will be assigned to the date your tracker has. You can follow these instructions to sync your device.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes