help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 + iPhone XR - inaccurate gps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2019 02:08 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-25-2019 02:08 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I've just got an iPhone XR and have already noticed issues with distance tracking:

 

1) a 25km bike ride on Saturday was logged as 10km

2) a walk yesterday which was planned at 8.8km was logged as 6.1km

3) my 7km bike commute this morning was logged as 0.59km

 

In each case the map displayed afterwards has accurately tracked my route. Everything seemed fine until I switched to the new phone - surely not a coincidence? 

 

Thanks in advance.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-25-2019 15:45

‎03-25-2019 15:45

@robbarker Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2, when connected to your phone's GPS, doesn't seem to be recording your distance correctly. The iPhone XR is part of the list of supported devices so it should work fine.

 

I would recommend checking out this article for information about the different factors that can affect GPS signal. In addition, please perform a restart to your Tracker by following these steps.

 

Hope this helps. Please let me know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes