help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 inaccurate heart rate reading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2020 22:54 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-07-2020 22:54 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

heartrate monitor gave no indication I was having a heart problem . Ambos who came to me registered my heartrate at180 , watch showed 60 . Doing regular BP readings for example machine which is top of the range model showed HR as 93 watch showed 66. Prior to this after being to the gym the exercise tracker would show a HR 10 to 15 beats higher than the readout for heart rate . It is now very important to me that I have an accurate heart monitor & I don't feel fitbit is the answer.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎04-21-2020 12:29 - last edited on ‎03-14-2025 06:22 by Fitbit Moderator

‎04-21-2020 12:29 - last edited on ‎03-14-2025 06:22 by Fitbit Moderator

@grabar381 Welcome to the Community. Sorry for the delay in my reply.

Let me help you with your Charge 2 not reading your heart rate correctly. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes