Charge 2 is charging & will restart but I cannot see the screen

[Erniebonbon]

This is an odd situation. My device signaled via vibration that it was time to get 250 steps at the 10 minutes-before-the-hour time. So I got up to walk around the house, but the second vibration letting me know I got my 250 steps never alerted me. I push the side button to check where I'm at with my steps, and the screen is blank -- nothing at all. I know it was fully charged last night, but think maybe the battery drained entirely. I plug in the device and a fuzzy white screen flashes (like an old snowy TV screen) and then the firmware logo appears with some numbers below. Then I see the battery charge screen, and the battery is nearly full. I checked the forums and do a number of troubleshooting steps. Changing the charging outlet, restarting the device 3+ times, but to no end. The device shows a battery charge screen, firmware screen, and odd snowy white screen when it's plugged in albeit unpredictably - I'm not sure if there's any pattern to the order in which either of those 3 screens appear. Whenever I take it off the charger and then press the side button to pull up the time or step count, the screen remains blank. What else can I do?

[Erniebonbon]

Just did a live chat. The representative walked me through a device restart and then said there is no solution. My device is out of warranty. I asked if there was anything else that could be done beyond a restart, and she said no.

[AllyElle]

Look at the number of people reporting the same Charge 2 issues in the last 24 hours. Something is up with the new software. 

[Erniebonbon]

Funny that you make this point. I just updated my fitbit yesterday even though the update was released on the 17th. Then this morning, my fitbit suddenly stops working.

I don't think I'm allowed to post the transcript of my live chat with a customer service representative earlier, but she was very unhelpful. She walked me through a restart (which I had done already multiple times) and then went to check my warranty. I told her that my device was outside of the warranty. She confirmed and then cut me off saying there was nothing else that could be done. Most others on the forums talk about being offered a discount. I don't expect that or anything, but at least not such an abrupt end of help simply because my device is no longer under warranty. I'm just venting, but I am quite frustrated.