Charge 2 is close to worthless

[KarenB505]

My Charge 2 does not track my biking time. After 2 phone calls and 1 hour on the phone, customer service tells me today it's a software issue that they're working on but they can't tell me when it will be fixed. That's unacceptable. I would never buy another fitbit. Tracking activity is what it's supposed to DO!

[JohnnyRow]

Did you use the exercise app, telling it you were going to bicycle, and telling it when you started and stopped?

Different opinions, but not auto-recognizing a bike ride does not make it worthless in my opinion.  But I suppose it would if that were absolutely the only function I cared about.

[KarenB505]

Yes, I did exactly as you said. Due to the software problem it doesn’t track cycling distance.

Sent from my iPhone

[JohnnyRow]

So it's biking distance, not time as your first post said, that is the problem.

Are you using connected-GPS linked to your phone?

[KarenB505]

It fails to track distance, as my post says. (It does track cycling time.) That’s the software glitch apparently. And yes, it’s linked to my iPhone (gps).

Sent from my iPad