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Charge 2 is discoverable via bluetooth but will not connect

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‎08-05-2019 18:26 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 18:26 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

About 1 week ago, my fitbit (charge 2) stopped syncing automatically. I followed all of the troubleshooting steps (restarting my phone, the fitbit, the app, bluetooth, re-downloading the app, disconnecting the fitbit from the app). I tried all of these multiple times to no avail. Currently, the fitbit is disconnected and will not reconnect no matter what I do. 

 

Does this mean that the fitbit is broken? I can't understand why this would have happened. 

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‎08-06-2019 11:39 - last edited on ‎06-24-2025 07:15 by Fitbit Moderator

‎08-06-2019 11:39 - last edited on ‎06-24-2025 07:15 by Fitbit Moderator

@Clecle, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-06-2019 12:12

In response to AlvaroFitbit

‎08-06-2019 12:12

I’m using a samsung A8 which has successfully connected in the past. Restarting everything isn’t working. When I check the permissions, while location services are on, bluetooth isn’t even an option. Seems weird because it has connected to bluetooth before, so not sure why it wouldn't be listed. However, when I reviewed this comment: https://community.fitbit.com/t5/Android-App/Android-syncing-Permissions-Location/td-p/1622501, I noticed that it has all the same options as my phone (again, no bluetooth is listed) so I doubt that's the issue. 

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‎05-17-2020 10:31

In response to Clecle

‎05-17-2020 10:31

Is this a ploy by Fitbit to get rid of older devices and force people to upgrade?

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