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Charge 2 is frozen screen.

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‎05-21-2020 02:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-21-2020 02:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi, I've followed the advice to reset and restore and am trying to add it as a new device. I get as far as a code being sent to sync with Bluetooth. The tracker vibrates so I know it's received the code but I can't see it due to the frozen screen, any suggestions?

Thanks

Mark

 

Moderator Edit: Clarified subject

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‎05-26-2020 16:29

‎05-26-2020 16:29

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. I was informed by our Customer Support team that they received your email regarding this situation and soon will provide you information to get you back on track. That said, please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

 

Let me know if you have any additional questions.

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