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Charge 2 is losing activity minutes???

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‎04-24-2019 08:49 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-24-2019 08:49 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Hello:

This morning I walked along the pier for at least 60 minutes. I checked my Fitbit, discovering my activity minutes were not recorded. Another time, it showed activity of 18 minutes. The next check - 0, then - it flipped to 1 minute. Arriving home, I discovered according to Fitbit, Charge 2 - I only stepped for 5228 steps. My Garmin says I walked for 7495 steps. 

 

How can I earn steps, without minutes? This is crazy! I rebooted, and still the same activity??? What is wrong with Fitbit -- AGAIN???

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‎04-24-2019 10:54

‎04-24-2019 10:54

Im having the very same problem, Ive probably been active for about 30 mins so far today, so not a lot but getting tired of this keep happening.  I have turned off my phone and bluetooth and also deleted the app and reinstalled and nothing, no active minutes today.  Seems pointless me going to my exercise class tonight if it is not going to register any activity!!

 

Please can someone help me to sync the missing minutes.

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‎04-29-2019 08:35

In response to racheln8

‎04-29-2019 08:35

I have the same problem - 1 hr 50 min walk (logged with Strava too) and registered as 98 mins on Fitbit. I’ve just looked and I’ve only got 16 minutes logged! The walk is still there on my activity log? I’m using a Charge 2 

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