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Charge 2 is not detecting my walks as an exercise. (60minutes)

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‎04-04-2019 04:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-04-2019 04:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Charge 2 ha not been auto recognising my 60 minutes walks as an exercise. Setting is >15 minutes walk

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‎04-07-2019 07:31 - edited ‎04-07-2019 07:38

‎04-07-2019 07:31 - edited ‎04-07-2019 07:38

@Liwina It's great to see that you've visited the Fitbit Community!

 

I will gladly assist you with your activities recognition and sorry for the late reply. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself. Make sure your arms are moving while walking/running. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Additionally you can try restarting your device.

 

Let me know how it goes.

Alvaro | Community Moderator

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