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Charge 2 is not providing sleep score

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‎05-21-2020 22:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-21-2020 22:45 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I just recently started using my Charge 2 again. It doesn't show anything about sleep score. Before when I used it about 2 years ago it showed. I've even upgraded to premium and still nothing. Any suggestions would be great!

 

 

Moderator edit: updated subject for clarity

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‎05-22-2020 11:00

‎05-22-2020 11:00

You mention sleep core in the title @SunsetRunner , it is true that the sleep score comes with premium.

Sleep stages does not require premium but required 3 hours and a consistent heart rate?

Do you get sleep stages?

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‎05-25-2020 10:27

In response to Rich_Laue

‎05-25-2020 10:27

Hi @SunsetRunner, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

The information that shared my friend @Rich_Laue about sleep score and sleep stages is totally correct. In addition, I'd like to share this help article, which provided extra information about how sleep score works and this help page for more information about sleep stages.

 

Let @Rich_Laue and me know if more assistance is needed.

JuanJo | Community Moderator

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