Charge 2 is not registering sleep nor heartrate

[90A]

Charge 2 has not been registering any sleep patterns nor any heart rate. I've uninstalled & reinstalled without resolve; switched wrists; same result. I've dry cleansed the back of the unit and cleaned the area of both wrists completing the unresolved trifecta. Charge 2 version is up to date.

Thanks

[GudrunWiebe]

Fitbit does not allow us to discuss legal issues. My fit has been a source of irritation for quite sometime. Other people are having the same complaints. Removing my post may help with fitbits fears but does nothing to help loyal customers. Currently I have this problem which again is not unfamiliar to the community.... I tried resetting my fitbit 3 time in a row. I t still does not give me my sleep data. It went from giving me scores and rem, light, and deep sleep to nothing. Instaed of squashing voices why doesn't fitbit respond to the concerns of the fitbit community.

[90A]

Who is it that we refer to with any fitbit questions, comments or concerns.

I asked a trouble shoot question and received no response to resolve.

If the current version of the operating system for the Charge 2, is compromised, please be upfront and share that knowledge with your loyal customers. 

'No heartrate nor sleep pattern data displayed'

[GudrunWiebe]

I called them