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Charge 2 is not switching on!

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‎01-21-2019 08:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-21-2019 08:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge 2 was working fine for about 90 days and now it's not. Tried charging quite a few times but there's not even an indication of it charging. There's no India contact number for customercare neither an option to email. Please help.

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‎01-22-2019 04:02

‎01-22-2019 04:02

@SpeedCazt Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't turning on. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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