help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 is not syncing and I´m not able to restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2019 12:37 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-06-2019 12:37 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Hello dear support team,

 

I have a problem with my tracker, unfortunately it does not sync anymore and also I cannot restart it either, even though it is fully charged.

 

Could you please help me out?

 

Thank you!

Alexandra

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-07-2019 15:37

‎12-07-2019 15:37

Thanks for getting back to us @AlexandraVS. I´ll be glad to assist you with your Charge 2 syncing inquiry.

 

In order to sync your tracker again please check help article: Why won't my Fitbit device sync? How did you notice that your device is not restarting?

 

Let me know how it goes and I´ll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer

‎12-07-2019 17:59 - last edited on ‎12-07-2019 18:08 by Fitbit Moderator

‎12-07-2019 17:59 - last edited on ‎12-07-2019 18:08 by Fitbit Moderator

Charge 2 not syncing and on US time (Im in Australia)  An update was offered. I now have a fit bit that was first stuck on a tick then on a battery charge pic. It wont respond to holding the button down and the green lights are gone.  Help please!

 

 

Moderator edit: format. 

Best Answer
0 Votes