help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 is not tracking HR anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2020 23:57 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-16-2020 23:57 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Charge 2 is not tracking HR anymore out of no where after the App upgrade 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-18-2020 13:25 - last edited on ‎05-02-2025 09:57 by Fitbit Moderator

‎08-18-2020 13:25 - last edited on ‎05-02-2025 09:57 by Fitbit Moderator

@Lomeli4 Thanks for stopping by! 

Let me help you with your Charge 2 not tracking your heart rate anymore. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-19-2020 09:57

In response to AlvaroFitbit

‎08-19-2020 09:57

This did not work for me, any other fixes?

Best Answer
0 Votes

‎08-25-2020 11:39 - last edited on ‎05-02-2025 09:56 by Fitbit Moderator

In response to MzMichelle10

‎08-25-2020 11:39 - last edited on ‎05-02-2025 09:56 by Fitbit Moderator

@MzMichelle10 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not tracking your heart rate and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎08-25-2020 13:46

In response to AlvaroFitbit

‎08-25-2020 13:46

Thank you! 

Best Answer
0 Votes