Charge 2 is not tracking heart rate

[myraft]

The heartbeat shows two dashes --. I have tried multiple things suggested on the forums. The reason I got it is to monitor heart rate. Is there any solution or replacement available?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@myraft Welcome to our Fitbit Community. I totally understand how you feel in regards to the heart rate tracking issue that your Charge 2 has experienced.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Charge 2 and see if it tracks heart rate readings.

Regarding your questions, please try the steps shared above and let me know if the issue persists so we can assist you accordingly.

See you around.

[myraft]

@JuanJoFitbit - thank you responding. I have gone thru all the diagnostic steps that are listed in the forum. I have even replaced the old band with additional band that came with the new package. Non of these have restarted the heart beat display. All it shows is the two dashes. 

1. https://community.fitbit.com/t5/Other-Charge-Trackers/Heart-rate-not-showing-Only-two-dashes-instead...
2. https://community.fitbit.com/t5/Other-Charge-Trackers/Not-tracking-heart-rate-dashes-on-display/m-p/...
3. https://community.fitbit.com/t5/Other-Charge-Trackers/Heart-rate-monitor-is-showing-quot-quot-instea...

Please let me know if there is a way to resolve this. I got it from Costco and I think they have pretty good return policy. 

[JuanJoFitbit]

@myraft Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.