Charge 2 is showing calories burned and I didn't wear it

[JessThomson93]

Hi.

my Fitbit charge 2 is showing I’ve burned 1500 calories today already but it hasn’t been used, how do I reset all data and restart my watch?

Thank you. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @JessThomson93  the Fitbit begins the day at midnight and since you set it up, it knows you're breathing, so it's counting burned calories. You want to completely remove your history and start over?

[JessThomson93]

Thanks for your reply, I’ve not used it for a few months and it’s not been charged at all yet the app has recorded calories and steps? 

[Odyssey13]

Hi @JessThomson93  burned calories because you set it up and it knows you're alive. Steps - maybe from it being moved about? If you haven't used it in a few months, be sure to restart it a few times and make sure you have the latest firmware and app.

[JessThomson93]

That’s great, thank you.

any idea how to reset a charge 2? 

happy new year 🙂

[Odyssey13]

@JessThomson93 the fastest way is to start with a new account and set up as a new device on that new account. If you have history you want to save, you'd just keep it the way it is now. Email addresses are easy enough to start. I've used Mail.com for years without a problem and it's free.