help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 isn't charging nor working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2019 07:20 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-30-2019 07:20 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My Charge 2 Screen went dead yesterday, I have tried everything suggested here and then called customer service. What a joke, after taking me through all the step again, and cleaning the contacts, still nothing. All they will do is offer me 25% off my next purchase. I still have the original box from this purchase $229.95 Canadian, and this is the support you get? Definitely done with Fitbit!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-31-2019 10:14 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

‎07-31-2019 10:14 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

@DellaBass, welcome! It's great to see you around! 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue with the Support team. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes