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Charge 2 isn't connecting to iPhone

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‎07-13-2019 14:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 14:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My fitbit is not connecting to my iPhone, nor my computer, but is connected to my iPad.  shutting off bluetooth and turning it back on hasn't done anything to make this work

 

 

Moderator edit: updated subject for clarity

 

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‎07-14-2019 10:33 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:33 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@sigh33, a warm welcome to our Community!

Let me help you syncing your Charge 2 with your iPhone. Lets start by making sure the iPad isn't nearby as it may interfere or have a higher priority when syncing with your Charge 2. You can try the following:

  • Go to your iPad and iPhone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-15-2019 08:36

In response to AlvaroFitbit

‎07-15-2019 08:36

I did what you said and it worked until I turned the Fitbit on on my iPad. Redid the closing of both and my iPhone is working. Does this mean I should never look at the Fitbit on my iPad? And computer. Should I remove Fitbit from the iPad and computer?
Also my heart bpm is not working.
Thank you so much for your help. I was going crazy trying to fix this.

Sent from my iPhone
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