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Charge 2 isn't reading BPM

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‎03-04-2022 22:30 - last edited on ‎03-10-2022 05:38 by Fitbit Moderator

‎03-04-2022 22:30 - last edited on ‎03-10-2022 05:38 by Fitbit Moderator

Has happened several times. BPM will not read at all. The button on the side is stuck as well. Anyone know how to fix? 

 

 

Moderator edit: format. 

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‎03-10-2022 05:45

‎03-10-2022 05:45

Welcome to the Fitbit Community, @smallxtalk. I'm sorry to hear your BPM will not read on your Charge 2.

 

Heart-rate tracking is turned on automatically. If you turned heart-rate tracking off, turn it back on:

  1. Tap the Today tab 
     
    , and tap your profile picture.
  2. Tap your device image.
  3. Tap Heart Rate, and tap to turn the setting to Auto.

Please clean your tracker's button with a toothbrush, tooth pick or canned air. 

 

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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