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Charge 2 isn't syncing with Samsung S8 and computer

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‎10-09-2019 17:50 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 17:50 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Charge2 is having bluetooth issues on my S8 phone and my PC. The latest update was on Monday 7 October, now its not connecting. I have charged the battery and checked that bluetooth is on. One is saying to make sure I pair my device which I don't know how to do?

JudithRothnie

 

 

Moderator edit: updated subject for clarity

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‎10-10-2019 09:01

‎10-10-2019 09:01

@JudithRothnie A warm welcome to our Community!

 

Let me help you with your Charge 2 not syncing with your phone or computer. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

If your device isn't paired please set it up by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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