Charge 2 isn't tracking my active minutes

[minhajmin]

Is there any issue with Charge 2 active minutes. My tracker doesn't track the active minutes. This is my second tracker in a month. I usually workout 90 minutes everyday, active minutes does not log it. 

[Marque825]

My Charge 2 hasn’t tracked my active minutes for the past 3 days.  Dashboard says 0.  It also isn’t counting steps accurately.  I restarted it last night, but today it still isn’t counting active minutes.

[FitCat_Daisy]

I received my FitBit Charge 2 Sunday night and it’s Wednesday, only after 3 days the active minutes stopped working! I’m really mad at Fitbit for this! I tried restarting it, and then after I restarted it I tried to workout, but it still said 0! I even tried restarting it multiple times! I’m going to try and restart it a couple more times and see how it does tomorrow! If it still doesn’t work, that’s ridiculous! I’ve only had it for 3 going on 4 days, not even a week. 

[Chinny]

I called Fitbit Support and I followed their instructions and now it is recording active minutes. I reset the tracker and turned off heat rate. Synced Fitbit and turned on heart rate on to auto. Did this while following instructions from support team. 

[Marque825]

Thanks for the info. My Charge 2 is very temperamental! Some days it’s fine and then I can go several days in a row where I have to restart it to track. I am not happy with this .
I shouldn’t have to restart this everyday.

Sent from my iPad

[AmirAR]

Thanks! Had this problem since a couple of days ago, solved!

[Siouxie25]

Did you ever get any results? Having the same issue now.