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Charge 2 isn't updating

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‎10-11-2019 22:43 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-11-2019 22:43 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Fitbit Charge 2 isn't updating. It has been that way for months now.

 

I've tried to reinstall the Fitbit-app on my phone. I've restarted my phone (Nokia 6) and I've restarted my Charge 2.

 

Everytime I trie to do the update it gets an error (!). Who has the answer for me, because my app is slow and doesn't register well at the moment.

 

Many thanks in advance.

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3 REPLIES 3

‎10-12-2019 03:19

‎10-12-2019 03:19

OMG, I've the same problem and the same phone. I think that sth is wrong with our phones and the app doesn't work properly. But maybe I'm wrong, I hope. Can you sync your tracker without any problems?

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‎10-12-2019 03:52

In response to Nitka

‎10-12-2019 03:52

Not always. Most of the time there is a delay in synchronisation.

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‎10-12-2019 23:30

In response to Suus86

‎10-12-2019 23:30

Have you tried to reboot your device?

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