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Charge 2 just says "go to fitbit.com/setup"

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‎02-02-2019 16:57 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-02-2019 16:57 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My fitbit hasn't synched with my phone since Dec.27,2018. Just says to go to fitbit.com/setup. I have done that. As well as uninstalled the app and installed the app. Still nothing. What do I do?

 

 

Moderator edit: Subject for clarity 

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‎02-03-2019 00:48

‎02-03-2019 00:48

That message indicates that the fitbit is no longer connected to your account. You need to go through the setup process again:

 

Go into the account section of the app (the icon looks like an ID card) and select "set up a device". Choose "Charge 2" and follow the prompts.

 

I'm afraid your data since the last sync will have been lost.

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‎02-04-2019 08:27

In response to SteveH

‎02-04-2019 08:27

Hello @LisaG42, welcome aboard! As my friend @SteveH said, that message on your Charge 2 means that you have to set it up your Charge 2 as a new device. If you have questions about how to do that, please follow the instructions in this help article: How do I set up my Fitbit device? 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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