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Charge 2 keeps crashing and reading 22.52.22

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‎04-20-2018 15:50 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎04-20-2018 15:50 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My firbit stop keeping track of time and suddenly the battery would short and die. This hasn’t happen before last night. Anyone with similar issues today? 

 

 

Moderator edit: updated subject for clarity 

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‎04-24-2018 08:07

‎04-24-2018 08:07

Hey @mcgi7932, it is cool to see new faces around! So on the Charge 2 display, you can only see the firmware version 22.55.2 instead of your daily stats, am I right? If this is the case, let me suggest you something, try to set up your Charge 2 as a new device by following the instructions in this post and while you are setting up, leave it plugged into the charging cable. 

 

Let me know if that works! 

Heydy | Community Moderator, Fitbit
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‎07-26-2019 09:18

In response to HeydyF

‎07-26-2019 09:18

Hello!

 

I was having the same issue and followed these steps, but my Fitbit is continuing to act up. Every time I plug it in it says low battery, and then I unplug it when it's full. Then I wear it for 5 - 10 minutes or so and the cycle repeats (fitbit has a black screen and does not show notifications, plug it in, says low batt, unplug when full, works 5 - 10 minutes etc.).

 

What other steps can I take to resolve this issue?

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