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Charge 2 keeps losing sync with LG phone

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‎04-24-2020 07:52 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-24-2020 07:52 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Several times a day I have to check and resync watch to phone. What could cause this. Watch is 15 months old. Phone 3 years

 

 

Moderator edit: updated subject for clarity

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‎05-06-2020 08:49 - last edited on ‎05-05-2025 08:12 by Fitbit Moderator

‎05-06-2020 08:49 - last edited on ‎05-05-2025 08:12 by Fitbit Moderator

@Teddyann03 I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Charge 2 not properly syncing with your phone. You can try clearing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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