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Charge 2 login activity when not wearing it

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‎05-09-2020 07:21 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-09-2020 07:21 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I take fitbit off at night,  but it shows I have elevated heart rate and activity before putting on in am.  today 45 mins???  why, how?

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 11:53 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

‎05-21-2020 11:53 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

@62keljea Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 detecting these phantom activities. Is your tracker near any vibrating surface (may be caused by a working fan, ac unit, computer or fridge for example)? The tracker may detect the vibration and count it as steps. Regarding the heart rate I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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