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Charge 2 losing 1500 steps at 6 pm daily

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‎11-24-2019 10:20 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-24-2019 10:20 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Anyone else had this problem. I have reset and reloaded app. But is happening on wristband so not an android issue. Any ideas on how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎11-25-2019 09:03 - last edited on ‎05-08-2025 04:05 by Fitbit Moderator

‎11-25-2019 09:03 - last edited on ‎05-08-2025 04:05 by Fitbit Moderator

@Jclr Welcome! It's great to see you around! 

Let me help you with your missing steps and thank you for troubleshooting this. Try restarting the tracker itself by following these instructions. Also make sure you sync your tracker periodically.

Let me know how it goes.

Alvaro | Community Moderator

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