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Charge 2 map not showing all details

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‎12-31-2018 21:42 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-31-2018 21:42 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

anyone else have issues with the map syncing? i run regularly and the map of my route with mile splits will not always show up. does anyone know why i would work some runs and not others? 

 

 

Moderator edit: updated subject for clarity

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‎01-01-2019 04:50

‎01-01-2019 04:50

Hey @keliana13, let me give you a warm welcome to the Community! Let me ask you this, are you using connected GPS, I mean your phone and your Charge 2 to track your map? Or are you using just the Fitbit app on your phone to track your run? In the meantime, please take a look at the troubleshooting in this help article: Why isn't GPS working on my Fitbit device? 

 

Keep me posted! 

Heydy | Community Moderator, Fitbit
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‎01-01-2019 17:57

In response to HeydyF

‎01-01-2019 17:57

using both. i run the same route all the time and maybe 80% of the time it shows the map and mile splits but other times doesn't

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