Charge 2 menstrual health tracker

[Rach_2020]

I have a Charge 2 and have recently been experiencing some trouble with the period tracker. Whenever I go in, the calendar is stuck on May 1994. Sometimes I can scroll to the current year but it keeps getting stuck. Like, it won’t load any more of the calendar or data. At the top of my iPhone, there’s the loading ball like it’s trying to do something but just stays frozen. I can leave and navigate other apps just fine. I have tried deleting the app and reinstalling. 

I have an iPhone SE

[Chrissyhags]

Same thing happened to me- mine is stuck in June 1970 and I cannot do anything to change it. I have an email from fitbit coming back to me as I reached out on chat

[Chrissyhags]

I have a charge 3 and I tried deleting and reinstalling

[Chrissyhags]

I just scrolled down to the correct date, so try that on your app too.

[ToriBenn]

Mine is stuck on 1992. Not sure when it happened and when I called, I was told that the app was fine and my charge was up to date as well. 

[hosay_299]

Try chat with them or they should reply just wait a few days 

[Rookie79]

Same issue with the charge 3 and iphone 8 --- looks like we're all experiencing this around the same time (mid April 2021) 🤔  I found that you can add data to the log for today's date without scrolling, but it is so obnoxious especially when the calendar seems to start my birth month/year.  I guess I'll report this too and update if I get anything back

[Rookie79]

https://community.fitbit.com/t5/ratings/ratingdetailpage/message-uid/4802629/rating-system/forum_top...

this post from a moderator suggests that we may have to wait for the next iOS update for a fix:

Hi everyone.

Thanks for letting us know about the issue with Menstrual Health Calendar not defaulting to current year. We’re currently working to resolve it and hope to have a fix soon. This issue is expected to be fixed in the next iOS app release so please be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We appreciate your patience and look forward to getting you back on track.

[Annarack]

Mine defaults to 1974, having to scroll endlessly every time! Annoying because it’s otherwise really handy 

[Annarack]

how do you chat with them please?

[hosay_299]

@Annarack u want to chat with fitbit i have just done a google search and found the following https://myhelp.fitbit.com/s/support?language=en_US

u will see a live chat 

it does say on chat when i clicked it 

All advocates are currently assisting other customers. Due to recent events affecting our operations, your expected wait time is longer than normal. Did you know our help site has answers to many common questions and other self-service options? Visit help.fitbit.com for more information. If you wish to continue to wait, we'll be with you as soon as possible.