Charge 2 - no exercise showing on app

[DC_11]

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening/closing/deleting apps and tracker and still nothing. 

Does anyone have any suggestions/ideas/advice please?

[Jedichica]

Hi @JuanFitbit my internet searches led me here. I also have a charge 2 that stopped tracking around the same time as this thread started. I fell off the exercise wagon for a bit and was discouraged but want to start again and I need my tracking to stay motivated!! Do you have an update?? 

[Rtkat3]

We haven't got a reply from them yet. The app is still on the fritz since last September from what I recall.

[Rizzo73]

Still not fixed I’m thinking the app no longer supports the charge 2 due to
the fact that it’s an old device but i can’t get a answer. I’m holding off
upgrading my device for fear it won’t work.

[Rtkat3]

I don't know if anyone with a Charge 6 is having problems with the app as well.

[Rizzo73]

same here very frustrating I manually add gym workouts anything I set on the device it doesn’t track . 

Moderator edit - formatting 

[Rtkat3]

While the walking is automatically tracked without using the Fitbit setting, I am still logging in my workout information.

[Rizzo73]

Same here nothing tracks that is set from the device I’m done. I am
deleting account and will try it again in 30 days

---

I have deleted my account and will try to reinstall and see what happens. I
waiting for 30 days.

[LZeeW]

@Rizzo73   I firmly believe that deleting your account won't help you.  The Charge 2 is an unsupported legacy device.  I just don't think Fitbit/Google will fix this problem.  You are still in the window to restore your account, if you want.  However, it can take up to 90 days to delete all the data in a long term account like yours. 

[Rizzo73]

Thanks for the information

[Rtkat3]

Any updates on the Fitbit app getting fixed @JuanFitbit so that our exercise logging from our Fitbit Charge 2 models can be automatically detected by the app?

[Rizzo73]

Nothing has changed I have deleted the app and will try again after 30
days

[Monte87]

You all are too kind and forgiving. This will never be fixed. I moved on to another brand months ago and I am happy. I keep watching this thread because I am curious how it will play out but so far I was right - no end in sight

[joggerj]

Looking forward to an update too.  JuanFitbit said that the team was aware of the issue and was working on a solution.

[PaulaBar]

Our last update from @JuanFitbit was back in June. It has been over a year since they have been aware of this issue. I’m not holding out much hope that this will ever be fixed. I’m still manually entering my workouts, which is very tedious. I won’t be purchasing another Fitbit, or any other Google product for that matter.

[Rizzo73]

I called 4 times since then i have deleted my account, best wishes

[Dave369]

That is my assessment as well.  This has been an issue since early summer 2024 and @JuanFitbit has asked the community what the issue is several times, each time getting several updates from the community and has always assured us "the team is working on a solution." And then later he acted like he had never heard of the issue when he asked again earlier this year. I manually enter all my workouts for the past 14 months and am using a couple other trackers now, one a GPS phone tacker and another wrist worn tracker from another company. Never again will I buy or pay for another Google product or service. 

[Rtkat3]

I didn't have those errors with my Charge 2 and the Fitbit app until the first week of September of last year.

[Rizzo73]

Yes terrible customer service, I have since deleted my account best wishes
to you.

[CaptKen]

Similar time frame here. I moved on with a different device. I have no confidence that Google will fix a problem with this "old" technology. I continue monitoring just in case Goolgle surprises us.

[Rtkat3]

Surprise us by getting the app fixed at some point?

If the Charge 2's exercise tracking fails to sync by the end of the year, I'm going to have to resign.