Charge 2 - no exercise showing on app

[DC_11]

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening/closing/deleting apps and tracker and still nothing. 

Does anyone have any suggestions/ideas/advice please?

[m_star011]

Is this only sync with charge 2 or other devices are affected by the issue? 

[joggerj]

I'm not sure if the other Charge models have the same issues.  I have considered other models as it's affordable, however the others don't have a physical button.  A physical button is important for me and I don't like guessing if the 'button' got pressed or accidentally touched.

We're almost half a year into the Charge 2 problems not being resolved.  I'm not sure how I'd feel if I bought another model and the same issues started.  

[Rtkat3]

If the other models were having this issue, they would be listed on this community discussion. 

Care to define the physical button and what model you just bought so that you can also mention a separate issue in the community discussion?

[GinaP2]

Charge 4 is having the same issues. They also have a thread running about it. 

[m_star011]

Bizzare, charge 3 no issues, 4 has issues, 5 works? is this random or seems to be based on somekind of model specific? 

[Rtkat3]

What about the later Charge versions that come after them?

[m_star011]

I think they still work? i am not sure do i get another fitbit e.g charge 3,4,5?? 

[ruffianfan]

No, they don’t work.

[Rtkat3]

Aren't there later versions after those Fitbit charge models that were mentioned?

[ruffianfan]

Sorry, I didn’t realize what your question pertained to, I don’t know what other devices are affected.

[Rtkat3]

As in any models that come after Fitbit Charge 5.

[m_star011]

charge 4 works.  I have borrowed my friends and it syncs workouts on the fitbit App.  my charge 2 does not.  

So definitely a fitBit app comms with device issue.  

[BDoor]

All my charge 3 devices have gone into the dark mode and useless.  The charge but the display is black.  I'm running with a Charge 5 now but hope the Charge 2 will be fixed. 

[Rtkat3]

Let us know how the Fitbit Charge 5 is doing for you.

[ruffianfan]

And you shouldn’t!

[Rtkat3]

I just got an update to the Fitbit app on the Google Play Store today. I can't say if there were improvements. That will be for some of you to comment to the moderators later.

[CaptKen]

Syill not fixed. Multiple tries with manually initiated gps runs, data did
not transfer to the app.

[JuanFitbit]

Hi everybody! Thank you for your messages and information. Our team is on top of this and working on a long term solution. 

Hopefully this gets published soon.  
We'll be updating the thread as soon as we get more info

[BDoor]

I tend to agree of no fix but there is a 4.38 version, maybe?  Tried to get a bug fix on any of the version on the inter-web but no luck, so, just see if any feedback on this latest version.

[Chris2346]

Not only has it stopped syncing but NOW when you manually start it, it does not show me any info for the few seconds afterwords. I hit stop to end activity and it goes back to the "workout" I picked. No final calories burned or max heartrate. It shows NOTHING!