Charge 2 - no exercise showing on app

[DC_11]

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening/closing/deleting apps and tracker and still nothing. 

Does anyone have any suggestions/ideas/advice please?

[Intothesun]

Seriously frustrated. My charge 4 fell apart so I've gone back to my 2. Not being able to sync my workouts is frustrating. It only recognizes the steps, and active minutes. yet if I don't hit workout it will recognize any activity over 20 minutes  . 

Time to start thinking about another brand. Will not be fitbit or Google devices

[Rtkat3]

What do you mean by fell apart?

[GinaP2]

I gave them 10 months of promises that the fix was right around the corner. Gave in  a week ago and  purchased another brand - will never use a Fitbit or google product again. Google support has been terrible. So disappointing because my Fitbit Charge 2 is working great - it's a problem with the app.

[Intothesun]

Both plastic parts that connect to replacement bands broke and the screen came off. 

[Rtkat3]

@JuanFitbit did admit that there was a problem with the app.

[Rtkat3]

Don't those models have replacement bands?

[Intothesun]

It's the plastic on the charge 4 itself that broke. I just found in another thread there are bands on Amazon that go around the whole screen and don't connect to the device on the top and bottom. I'm go to try gluing the screen back in with e6000 and try these new bands. 

[gar11]

Juan,

Any objective (real) information on progress that is being made by the team?  It's been over 9 months since Fitbit made several hundred thousand customers with perfectly usable Charge 2 devices less satisfied with their Fitbit experience.  Zero actual progress in rectifying the issue since then.  My particular Charge 2 has stopped even recording my sleep for the past 3 days.  It's almost as if Fitbit is deliberately crippling Charge 2 devices as a planned obsolescence tactic to generate revenue by forcing unnecessary upgrades to new devices.    

Please provide some empirical information on progress.  Thank you.

[jimblock94]

Yes. I feel your pain and totally agree
Sent from my iPhone

[ruffianfan]

Sorry, I don’t think that they ever had any intention of fixing it. I will
just hobble along, manually adding my Body Pump classes until my Charge 2
breaks. Then I will buy something that’s not a Google product.

[gar11]

Anyone else with a Charge 2 recently lose sleep tracking in addition to exercise tracking?  Oddly, I can see sleep metrics for the previous night on the main screen, but it shows no detailed or history data when I touch 'sleep' on the main screen to get the details on stages and previous days.  Last recorded data is from early last week.

I'm also not convinced that these issues are with the application on our devices.  Reason for stating this is that I have completely deleted the app from my phone in the past and installed an older version (pre-Google) and the issues that appeared last fall still persist.  It's also not likely to be a firmware issue as this has not been updated since 2019 (at least on Android).

Mods?  Any comments?

[Rtkat3]

I'm sure that the mods like @JuanFitbit and @FatimaFitbit can answer that question for you @gar11.

[LZeeW]

@gar11   There is a new thread  from another user who also lost sleep tracking.

[Rizzo73]

Yes the the app sucks , looking to update my device but I’m hesitant if they don’t fix the problem 

[Rtkat3]

Of course the app is on the fritz.

I'm giving the Fitbit organization until the end of this year to get the app fixed.

[jimblock94]

Same here.
Sent from my iPhone

[Rizzo73]

I have called support directly 4 times nothing changed. 

[Kernenree]

I gave up and bought charge 6

[Rtkat3]

Were there any errors with the app when you upgraded to the Charge 6?

[LZeeW]

@Rtkat3   The Charge 6 requires a Google account.  Please migrate to a Google account before setting up a Charge 6, if you haven't already done so.