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Charge 2 - no exercise showing on app

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening/closing/deleting apps and tracker and still nothing. 

Does anyone have any suggestions/ideas/advice please?

 

 

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324 REPLIES 324
I gave up and bought charge 6
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Were there any errors with the app when you upgraded to the Charge 6?

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@Rtkat3   The Charge 6 requires a Google account.  Please migrate to a Google account before setting up a Charge 6, if you haven't already done so.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Does the app work better with it , I know the charge 2 is old but I was
hesitant to upgrade if the app didn’t perform better.

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Thanks for your advice

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Moderator edit - Merged messages

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I'm already logging in with Google.

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