Charge 2 no longer charging

[ChandaJane]

My Charge 2 will no longer charge when attaching it to the charger cord. I've cleaned the contacts on my FitBit and the pins on the charger. Is there any way to tell if it's my charger that is bad or the FitBit is bad?

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @ChandaJane. Thank you for letting us know that you've cleaned the contacts on your Fitbit and charger in order to charge your Charge 2.

If your battery stopped charging, try the solutions below:

• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

Keep on visiting the forums. 

[ChandaJane]

I feel like a total bone head right now. Turns out the USB part of my charger wasn't plugged all the way in. All is good, thank you!

[AndreaFitbit]

Thanks for getting back to us and I'm glad that all is good with your Charge 2 now @ChandaJane.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[Ndodson]

Hi-

i have tried all of the tips and my Charge 2 appears dead. It’s not responding at all. What can be done?

Thanks,

[AndreaFitbit]

Welcome to the Fitbit Community, @Ndodson. Thank you for trying all the advised steps and I'm sorry to hear that your Charge 2 is not responding at all.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Lacinos]

Try and adjust the way the charger is on the FitBit. Mine wasn't charging but i just had to move the charger to the side and it fit, then it started charging.

[AndreaFitbit]

Welcome to the Fitbit Community, @Lacinos. Thank you for your charging advise.

As you mentioned, sometimes there´s need to adjust the charging cable in order to charge the tracker.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[Ndodson]

Thank you. Unfortunately nothing seems to help!

[AndreaFitbit]

Thank you for your feedback @Ndodson.

Please contact our Support Team in order to get assistance.

Keep on visiting the forums.