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Charge 2 no longer connecting through Bluetooth to Android

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‎12-09-2020 12:41

‎12-09-2020 12:41

Two nights ago my fitbit Charge 2 seemed to have an 'episode' and seemed to get stuck on the screen to the battery (I was not touching the buttons at all- just sitting and watching TV). I could not get it to stop and it was late so I went to bed. It ran out of battery overnight because of the problem.

When I recharged it and connected it in the morning it came up with 1am at 5:30am and would not sync to my phone. I have tried:

  • opening and closing the app - numerous times
  • turning on and off bluetooth -numerous times
  • restarting the fitbit - numerous times
  • restarting my phone- several times
  • removed and re-downloading the app - several times
  • un-pairing my fitbit from my phone..... now my bluetooth cannot locate my fitbit to reconnect/pair to it.

I have had my fitbit for 2 years. I have had syncing problems in the past and these things seemed to solve the problem. it is still reading about 4.5hr late and not visible via bluetooth.

 

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‎12-10-2020 03:31 - last edited on ‎11-05-2025 08:02 by Fitbit Moderator

‎12-10-2020 03:31 - last edited on ‎11-05-2025 08:02 by Fitbit Moderator

@KGMarsh Thanks for stopping by!

Let me help you with this issue and thank you for troubleshooting it. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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