help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 no longer connecting through Bluetooth to Android

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2020 12:41

‎12-09-2020 12:41

Two nights ago my fitbit Charge 2 seemed to have an 'episode' and seemed to get stuck on the screen to the battery (I was not touching the buttons at all- just sitting and watching TV). I could not get it to stop and it was late so I went to bed. It ran out of battery overnight because of the problem.

When I recharged it and connected it in the morning it came up with 1am at 5:30am and would not sync to my phone. I have tried:

  • opening and closing the app - numerous times
  • turning on and off bluetooth -numerous times
  • restarting the fitbit - numerous times
  • restarting my phone- several times
  • removed and re-downloading the app - several times
  • un-pairing my fitbit from my phone..... now my bluetooth cannot locate my fitbit to reconnect/pair to it.

I have had my fitbit for 2 years. I have had syncing problems in the past and these things seemed to solve the problem. it is still reading about 4.5hr late and not visible via bluetooth.

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-10-2020 03:31

‎12-10-2020 03:31

@KGMarsh Thanks for stopping by!

 

Let me help you with this issue and thank you for troubleshooting it. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes