Charge 2 no longer connecting through Bluetooth

[KtDawson91]

Hello,

So yesterday, my fitbit wouldn't sync to the app, saying it had a problem (exclamation mark). I removed the fitbit from the app and tried to reconnect it, but now my phone can't even find the fitbit via Bluetooth. I have tried both through the app and through my phone settings.

I've tried to restart my fitbit, but that hasn't made any difference.

Any ideas?? 

[AlvaroFitbit · Accepted solution]

@KtDawson91 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[KtDawson91]

That seemed to work! Thank you!

[AlvaroFitbit]

@KtDawson91 thank you for your reply.

Happy to hear that the suggestions worked for you and thank you for confirming this as it may help other members in the same situation. Hopefully you are keeping track of all those daily steps and reaching your fitness goals.

Happy stepping and stay safe.

[Galmklov]

I have the same problem on my Fitbit Charge 3 - It is driving me mad