Charge 2 no longer receiving notifications

[huffk]

My Charge 2 is no longer receiving notifications for text messages or calls.  I tried the trouble shooting recommendations that are listed but it still doesn't work.  When I try to pair it, it says the bluetooth pairing failed.  I haven't done anything different, it just stopped working.  The notifications are turned on.  I don't know if it could be related to the new update.  Anyone else having this issue?  

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

I appreciate the time that each of you took to share the details of the issue with notifications, the troubleshooting done and your experience. Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? You can double check the troubleshooting steps if the issue persists. 

@hulagirl88 I am glad to hear you were able to resolve the issue. Thank you for sharing your solution. 

I also recommend checking this post where you can find some suggestions which helped some users to resolve the issue.

I'll be around. 

[Spinnergrl]

Mine was not working for the past week and then I turned on the cellular data on my iPhone and it’s working again! 

[Goopamst]

That’s good.

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @Spinnergrl. It's nice to see you around @Goopamst. 

@Spinnergrl I am glad to hear that you turned on the cellular data on your iPhone and the issue was resolved. Thank you for sharing this information! 

@Goopamst I appreciate your participation in the forums. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Let me know if you have any questions.

[Rudella]

Turning cellular data on in my iPhone 6s did not make any difference on my Charge 2. 😞

--Becky

Sent from mobile device; hence the brevity and possible typos.

[Spinnergrl]

Becky , I also restarted my watch by plugging it on the charger and pressing the button 4 seconds until you see the FitBit logo - sign that it restarted ..

i also had removed my device from my Fitbit app and resynched it! I hope it helps ! 

[kdogf5]

Exact same issue here.  I was getting the text notifications just fine and then my text messages stopped giving the text message, but at least I knew I was getting a text.  Now no notification whatsoever.

Have done all the trouble shooting tips I can find.  Restarted my Charge 2, reset the Bluetooth, reset all the notification settings, even went to far as to uninstall the Fitbit app and then reinstall it.  But alas, no text message notifications on my Charge 2.

Android 8

Firmware version 22.22.58.0

Fitbit app 3.5 

[LiliyaFitbit]

Hi @Rudella @Spinnergrl @kdogf5, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@Spinnergrl thank you for sharing the troubleshooting steps that helped you resolve the issue. I appreciate your time and efforts. 

@Rudella have you tried the additional steps suggested by @Spinnergrl? 

@kdogf5 thank you for your troubleshooting efforts and for providing the additional details. All the reports shared from users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding while we work to improve your experience.

I'll be around. 

[Sedonalynn]

Having same notification issues since the firmware version update.

I have deleted the Fitbit device and app, reinstalled, paired to Bluetooth multiple times, rebooted both the phone and device multiple times and nothing changes. I can confirm that notifications are turned on for both Fitbit and the messaging app (settings). As mentioned as a possible fix in other posts, cellular data is turned on.

Interestingly, I was able to confirm that the notifications work for the Facebook Messenger app, but not SMS. Have not tested it with WhatsApp.

I still receive the phone call notifications, but have experienced the incorrect display info that others have mentioned. Some days the Charge will display the correct caller info, some days it displays the incorrect caller's name and sometimes it just vibrates and displays no caller info (even if it's someone in my contacts).

* Fitbit device - Charge 2
* Phone brand, model & os - Google Pixel 2, Android v 10 on Google FI service

* Default messaging app - Android Messages
* Fitbit app version - 3.6

[soverdahl]

I have the same problem and have had it for weeks. I've tried everything and no luck. I've scoured the sites, the community, the blogs. None of the fixes have worked. I've given up and ordered a Garmin.  Which makes me sad as I've been a Fitbit customer from the very start - data dating back to April of 2011. 😞  But I can't live without caller or text notifications in my line of business and can't wait any longer for a bandaid fix.  Good luck everyone!  

[huffk]

Thank you for your response. I have tried everything too except delete and reinstall the app. I’m in a challenge and was worried it would erase my steps 😞  I love my Fitbit and don't want to get a different brand but I understand why you decided to do that. 

[huffk]

Thank you for your response. 

[Kmg65]

I quit receiving notifications Sept 11th, and my charge isnt syncing to my phone or sending text or phone call notifications since then.  It showed my phone paired to my Charge 2, but wasnt working, then when I unpaired and tried to pair again, it couldn't pair. Very frustrating!

[Goopamst]

Phone the free phone number for fitbit and hopefully they will fix the problem. They did for me.

Sent from my iPhone

[NanaTana]

I have the same problem  for a week now. I am searching her for answers. I really like to keep my phone and silent and let the Fitbit notify me for calls and texts. 
Any solutions yet?

[MinnieKona]

You'll need to go to phone settings, manage apps, fitbit, then turn on "autostart".

Repeat the same for the notifying app, Whatsapp for example. Go to phone settings, manage apps, whatsapp, then turn on "autostart".

[Jobyjo22]

Hi I have had this problem since July, I have a Ticket open since then, I have spoken to them, done all the checks that they asked me to do but nothing is working, and they don't seem to be bothered about the problem.

[Rudella]

Yes, I tried the same approaches as @Spinnergrl  — did not work. 

If an update is the root cause of functionality loss for so many formerly happy Fitbit users, is anything being done to fix that update?  This has been going on for too long!  We should not have to spend so much time trying (usually unsuccessfully, it seems) to fix issues forced on us. 

[Rudella]

Did not work on my iPhone, but thanks. 

[Cochiaro]

Yes, I am having the same issues.