Charge 2 no longer receiving notifications

[huffk]

My Charge 2 is no longer receiving notifications for text messages or calls.  I tried the trouble shooting recommendations that are listed but it still doesn't work.  When I try to pair it, it says the bluetooth pairing failed.  I haven't done anything different, it just stopped working.  The notifications are turned on.  I don't know if it could be related to the new update.  Anyone else having this issue?  

Moderator edit: subject for clarity

[NanaTana]

Thanks for the information. I will check the settings to make sure they are correct.

Sent from my iPhone

[huffk]

Thank you LiliyaFitbit. I appreciate your input. I hope they find a solution soon; nothing so far has worked for me.  

[Audgrad]

I'm having the same issues. I sometimes get reminders to move and sometimes phone calls. No text notifications at all. This started in August ( I believe). I didn't have issues when I first got my Charge 2 and had my Pixel 3. I've updated to Android 10. Uninstalled/reinstalled the app and my Charge 2. Haven't factory reset though. I've been thinking about upgrading to the Charge 3, but maybe not now if I can't use all the features.

[Cochiaro]

I thought about upgrading to another Fitbit but when I called Fitbit they said that wouldn't matter or help.  Sounds like it is an app issue.

[Spinnergrl]

I am thinking of going with Android ... and upgrading to a Fitbit Versa 2! Leaving the Apple World 

[LiliyaFitbit]

Hi everybody, thank you for your updates in this thread. I am sorry for the delayed response. 

I appreciate your time and efforts. We are working on a fix and hope to have it resolved soon. Thank you for your patience and understanding. 

You can confirm the complete and updated troubleshooting instructions here. 

Let me know if you have any questions.

[huffk]

Thank you. I reviewed the info you sent and followed all the instructions. It’s still not working so I guess I need to call customer support. 

[Youlanda]

Yes I’m having the same problem. iOS sent out another update yesterday and I thought it would fix the problem and it didn’t. I’ve tried also everything it said to no avail!

[Julz78]

I've not had any luck either. I really wanted to get the Fitbit Versa lite but I don't know if I'm going to have the same problems I am with my Charge 2

[Youlanda]

I tried that step and it still doesn’t work! I may just have to call 

[Cochiaro]

I called Fitbit three times about this issue and asked if I bought a newer Fitbit would my text messages sync and they told me "no". Not sure how long it is going to take to get a fix. It's been over a month so far.

[HeatherMB]

What did they do to get your notifications working again?

[HeatherMB]

How did you do this?

[Cochiaro]

They did not fix the issue yet. It hasn't worked for 5 weeks now!

Moderator edit: format

[Julz78]

Sounds about the same timeline for me. Frustrating to say the least 

[LiliyaFitbit]

Hello everyone. Thank you for your efforts and updates. 

Our team is actively looking into this issue, thank you for your patience. I understand that this can be very frustrating. I recommend that you make sure you have the latest version of the Fitbit app downloaded on your phones.

I'll be around. 

[HeatherMB]

I do have the latest updates to my Fitbit app & charge 2. I uninstalled and reinstalled the fitbit app and restarted my phone and still notifications. My Alta is also connected to my Fitbit app and that receives notifications just fine. My Charge 2 notifications are setup exactly the same as my Alta in my Fitbit app. Is there a way to go back to the previous version on my Charge 2? I think based on other comments that might be when it stopped working. 

[Julz78]

I downloaded FIT NOTIFICATIONS.  I'm able to receive notifications again, but it also allows me to get messages from several messaging apps.  So far I'm happy with it. 

[Rudella]

No concerns about security with that app?

--Becky

Sent from mobile device; hence the brevity and possible typos.

[Julz78]

Not really. It was created for the Fitbit platform.