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Charge 2 no longer receiving notifications

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‎09-05-2019 08:48 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-05-2019 08:48 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Charge 2 is no longer receiving notifications for text messages or calls.  I tried the trouble shooting recommendations that are listed but it still doesn't work.  When I try to pair it, it says the bluetooth pairing failed.  I haven't done anything different, it just stopped working.  The notifications are turned on.  I don't know if it could be related to the new update.  Anyone else having this issue?  

 

 

Moderator edit: subject for clarity

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Accepted Solutions

‎09-13-2019 13:54

In response to Lucy70

‎09-13-2019 13:54

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

 

I appreciate the time that each of you took to share the details of the issue with notifications, the troubleshooting done and your experience. Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? You can double check the troubleshooting steps if the issue persists. 

 

@hulagirl88 I am glad to hear you were able to resolve the issue. Thank you for sharing your solution. 

 

I also recommend checking this post where you can find some suggestions which helped some users to resolve the issue.

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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132 REPLIES 132

‎09-05-2019 08:52

‎09-05-2019 08:52

I should add that I still receive notifications/ reminders to move on my Fitbit.  

Best Answer

‎09-06-2019 06:55

‎09-06-2019 06:55

I have exactly the same issue. 

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‎09-06-2019 10:23

‎09-06-2019 10:23

My Charge 2 also stopped receiving calls and texts AFTER I installed the most recent update.  Relate?  I think so.

Best Answer

‎09-06-2019 12:22

‎09-06-2019 12:22

I have the exact situation, and my father's Charge 2 also has the same issue.  Very frustrating to no longer see/feel notifications on my Fitbit for text messages and phone calls.  I haven't seen a response in the update topic providing any indication these issues (which resulted after the update) will be fixed.  Seems with so many complaints, a positive message would be delivered by Fitbit to ensure that their update will be further updated to correct the issues caused by their update.  I've purchased four types of Fitbits over the years . . . maybe it's time for a Garmin.

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‎09-06-2019 13:30

‎09-06-2019 13:30

Yes! Same here!

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‎09-06-2019 15:59

‎09-06-2019 15:59

Same here.  I have multiple issues with the new format and things not working correctly.  

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‎09-06-2019 19:35

‎09-06-2019 19:35

Thank you all for your responses. 

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0 Votes

‎09-09-2019 01:29

‎09-09-2019 01:29

I used the free phone number for fitbit. I got through to a lovely lady in Columbia who after about an hour and a quarter was able to fix the problem. I am now receiving notifications of texts and calls on my fitbit charge 2. Worth a try for all those with the same issue.

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‎09-09-2019 08:37

In response to Goopamst

‎09-09-2019 08:37

Thank you, I’ll try that! 

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0 Votes

‎09-09-2019 15:48

In response to Goopamst

‎09-09-2019 15:48

@Goopamst What did the Fitbit tech advised you to do?  I was able to receive text messages but sender name only and calendar notifications.  However with the last update, I am not even getting any text messages at all.  Not even the sender names.  I am getting calendar notifications tho.  I tried using different sms apps and no change.   I have also clear Bluetooth cache and restarted the app (force stop) Any wise tech people out there know what's happening?

 

Fitbit Firmware 22.22.58.0

Android Fitbit app 3.5 released on 08/30/19   

Android version 8.0 Oreo

Best Answer

‎09-09-2019 18:51

In response to hulagirl88

‎09-09-2019 18:51

I would be interested in this info too! 

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‎09-09-2019 19:10

In response to huffk

‎09-09-2019 19:10

@huffk I have a ticket open with FitBit now.  They said it's an "unusual" android issue.  Let's see if they will respond.  Wish me luck!

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‎09-09-2019 19:13

In response to hulagirl88

‎09-09-2019 19:13

That’s interesting. I have the same problem and I have an iPhone.....

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‎09-09-2019 19:57

In response to hulagirl88

‎09-09-2019 19:57

I am having same issues. Glad to see others are too. I never even even thought it could be related to app updates! I am not a gadget person so never thought about it. I too have an android.

Best Answer

‎09-10-2019 01:22

In response to hulagirl88

‎09-10-2019 01:22

Another community thread recommended using fit notification 3rd party google app.  I am using it now and it works really good.  It’s a good fix until Fitbit responds to this.  

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0 Votes

‎09-10-2019 22:45

In response to hulagirl88

‎09-10-2019 22:45

Finally deleted the most updated Android Fitbit app 3.0 and reinstalled 2.95.  Text messages (sender+messages) are back.  Hallelujah!

Best Answer

‎09-11-2019 00:23

In response to hulagirl88

‎09-11-2019 00:23

Glad you are sorted. I phoned the free phone number for fitbit. Spoke to a nice lady in Columbia and after an hour and a quarter was able to sort my issue too.

Sent from my iPhone
Best Answer

‎09-11-2019 11:21

In response to hulagirl88

‎09-11-2019 11:21

It is definitely not an unusual Android issue -- I no longer receive text msgs., calls, or calendar notifications on my Fitbit, and I have an iPhone.  My dad has the same issue, as I'm sure a lot of people do who have not posted here.

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‎09-11-2019 11:37

In response to Goopamst

‎09-11-2019 11:37

Same thing with me no notifications and Bluetooth does not automatically connect with my iphone

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