Charge 2 no longer shows battery level

[timpars]

Somewhat ironically my Charge 2 no longer shows its level  of charge.I have searched all the menus but can't find it anywhere.Did the lastest uodate remove it?

[AlvaroFitbit]

@timpars Welcome! It's good that the community is growing!

Let me help you with your Charge 2 battery level. Please add this to the Charge 2 by following these instructions.

Let me know how it goes.

[timpars]

Thanks Alvaro, problem solved. If only every issue was so easily fixed.

[iSeeker]

Hi Alvaro -

UPDATE: I WENT THROUGH CHAT AND THE PROBLEM GOT RESOLVED, EVEN THOUGH WE WEREN'T SURE HOW IT HAPPENED

ORIGINAL POST:

My charge2 has just stopped displaying the battery level, except when I connect it to recharge.

I've worked through the Charge2 Manual, which hasn't helped.

I've gone into device settings on my PC version of the App, where I found Battery was Off in Menu Items, so I switched it to On - but the battery level still doesn't display, except when I connect it to recharge.

Advice please?

Thank you

[SunsetRunner]

Hello @iSeeker 

Maybe this will help to add the battery screen to your Fitbit:

Open your Fitbit app and tap your profile picture then scroll down and tap Charge 2. Now scroll down and tap menu items. Place a check mark on Battery. Now just sync your Charge 2 to accept your changes. To see your current battery level press and hold your Fitbit’s side button.

I hope this helps. Let me know and 😃 Happy Stepping!

[iSeeker]

Hi @megabyte



I did all that to no effect after downloading the Charge2 Manual. I ended up
having a long online Chat with Support, who were, overall, helpful if a
little confused at times.



Later in the day I found the problem had resolved, even though I'd synced
and restarted a number of times before.



Thanks anyway for replying (I'm surprised the query reached you as my other
concern was that I get Access Denied when I try to reach the Charge2 Help
Forum.



iS

[SunsetRunner]

Hello again @iSeeker 

I’m happy to see that you got your Fitbit Tracker to display the battery level as you desired. That’s fantastic news! Enjoy the rest of your week…😃 Happy Stepping!