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Charge 2 no response nor charging

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‎09-04-2020 23:26 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-04-2020 23:26 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

hello, my charge 2 was last synced on August 29th. But it can no longer be charged. Connected the cable, switched ports/plugs, held the button to initiate a restart, let it charged for 30mins or longer, the screen is still blank. I'm based in Singapore, is there any help I can get on this? I bought it at challenger it shop on March 2019

 

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‎09-07-2020 08:18 - last edited on ‎03-12-2025 11:46 by Fitbit Moderator

‎09-07-2020 08:18 - last edited on ‎03-12-2025 11:46 by Fitbit Moderator

@JohnSMTan Thanks for stopping by!

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

Alvaro | Community Moderator

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