Charge 2 not accurately tracking workout

[DrTK]

I do a 45 minute power walk every morning. Over the last two months, at least one day a week it records 20 minutes of elliptical instead of my walk. This week so far it has recorded 2 days of elliptical and today it started recording my walk 20 minutes after I started. Frustrating when you are trying to get fit.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@DrTK Thanks for joining us! 

Let me help you with this. Your device will detect the activities depending on the movement it is subjected to. It could be that the motion your device detects during your activity in this case power walking) is interpreted as an elliptical exercise due to your strong arm movement. Still you can manually log your activity so you have a record on your account or preferably use the activity mode on the device itself.

Let me know how it goes.

[DrTK]

Thank you for the reply but that does not explain why the same activity is recorded correctly one day and not the next. it also does not explain why one day it records the entire workout and the next it records 1/2 the workout; often starting to record 10-15 minutes into the activity.

…/Tanya