help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not adding active minutes to 5 day exercise and not getting notifications in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2019 16:33 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-12-2019 16:33 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Charge 2 not recognizing my active minutes in the exercise part plus haven’t received any notifications in the app since last year

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-14-2019 09:40 - edited ‎07-14-2019 09:41

‎07-14-2019 09:40 - edited ‎07-14-2019 09:41

@Katreedster, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with inquiries about the activity tile and app notifications. The first one will only show the days where activities where detected or logged (walks, runs, swims, etc.) not active minutes. For the latter this feature was discontinued due to users feedback.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes