Charge 2 not charging at all

[JJenkins72]

Charge 2 has gone blank, when put on charge nothing happens.  I have purchased a new charger but still it does not charge.  Anyone else had this experience.  It first happened at 18 months old.  Given up on it but having another go now a few months later

[JJenkins72]

Update: it looks like it is charging but not turning on

[HeydyF]

Hello @JJenkins72, it is great to see new members around! Thanks for taking the time to buy another charging cable. If your tracker still not turning on, please try to restart your Charge 2. Just follow these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes!